Returns must be started within 30 days of receiving your order. Items must be unused and in their original packaging. For hygiene reasons, tights must be unworn, unwashed and in their original sealed packaging. Unless stated otherwise below, return shipping costs are paid by the buyer.

How does a return work?

1. Let us know within 30 days of receiving your order by emailing support@elvizza.com with your order number.
2. Our customer service team will review your request and, once it is confirmed, we will email you with the following options:
   • Receive a new product identical to the one you ordered.
   • Receive a product of similar value, for example a different shade or size.
   • Receive store credit equal to the value of the product, to use on a future purchase.
   • Receive a full refund to your original payment method.

Shade & Size Match Guarantee

Wrong shade or wrong size? Within 30 days of delivery we will exchange your tights for a different shade or size, and we send the new pair at no extra cost. Just email support@elvizza.com with your order number and the shade or size you would like.

Right of withdrawal (14 days)

Under Norwegian law, you have the right to cancel your purchase within 14 days of receiving your order, without giving a reason. You can also cancel an order before it has been delivered. To do so, email support@elvizza.com with your order number and a clear statement that you wish to cancel.

We will refund the full amount you paid, including the standard shipping cost, within 14 days of receiving your notice. We may hold the refund until we receive the items back or you show proof that you have sent them. Return shipping costs are paid by the buyer.

Sealed tights that have been unsealed after delivery cannot be returned for health and hygiene reasons.

Are returns free?

Unfortunately, we do not offer free returns at this time. Return shipping costs to our warehouse are paid by the buyer. The exceptions are faulty, damaged or incorrect items, where we cover all costs.

How long do I have to return an item?

You can register your return within 30 days of receiving your order. Your 14-day legal right of withdrawal is included in this period.

My item is faulty

We are truly sorry! Unfortunately, a product can sometimes be damaged in transit, or the wrong product may be delivered. Please contact us at support@elvizza.com with your order number and a photo of the item. We will send you a replacement free of charge. If you prefer, or if the replacement also arrives faulty, we will refund the full amount you paid.

This does not affect your rights under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), which gives you up to 2 years to make a claim for faulty goods.

When and how will I be refunded?

Refunds are made to your original payment method. As a rule, we process refunds within 6 to 7 business days, and always within the deadlines set by law. Depending on your payment method, the money will appear immediately or after a short delay.

Lost package / returned package?

If a package is lost or could not be delivered because of a shipping problem, we will send a new package right away. Please contact our customer service team at support@elvizza.com.

Contact Information

Email: support@elvizza.com

Customer Service: Monday to Friday, 9:00 AM to 5:00 PM (London time). We do our best to reply to your email within 1 to 2 business days.